If you're using IE version 9, you can upload assets to the Widen Collective using the Java upload tool. Upload individual files or entire folders by dragging and dropping. The tool supports basic image editing functions for rotating, cropping, resizing, and applying filters.

If you're using IE 9 but don't have Java, you can upload using FTP upload.

IE 10 and IE 11 users can use the Java upload tool, which does not require Java.

Note that editing assets during upload will change the master asset that is uploaded.

If the Java upload tool does not function due to specific browser settings, Java installation issues, a firewall, or network restrictions, select the upload tool option, which does not require Java.

The Java upload tool is not available when you're using Chrome, Firefox, or Safari.

Find your Java version

The Java upload tool requires that you have, at a minimum, Java Version 7 or higher. To determine the version of Java currently being used, go to http://javatester.org/version.html, which will automatically detect and display the Java version in use. Java version 1.7 or above is required for the upload tool to function.

To download the most recent version of Java, go to http://www.java.com/en/download/index.jsp.

Java upload troubleshooting

If you're having trouble uploading using IE 9, it may be due to the version of Java installed. Follow these instructions to troubleshoot and resolve the upload failures:
  1. The upload tool requires use of Java version 1.7 or higher to be installed on your computer. Check to ensure a supported version of Java is being used.
  2. If you're not using the supported version, install the latest version.
  3. If you're using the supported version, open the site in private browsing mode. The mode clears the cache and disables all plugins that may be installed.
  4. If the upload works in private browser mode, manually clear the browser's cache, the Java cache, and disable any browser plugins or add-ons to continue to upload assets.
  5. If private browser mode does not work, the firewall or proxy servers may be blocking the files from being uploaded. Contact your IT admin or internal help desk to request they check that your settings allow access to upload assets.

For information about upload troubleshooting using other browsers, refer to the Upload Troubleshooting article.