If you have permission, you can upload supported files of up to 500 GB in size to the Collective. Upload by dragging and dropping files into the Upload zone on the Dashboard or by using the Upload Wizard, which is located on the Dashboard and the Uploads page. After upload, previews will display for BMP, GIF, JPG, and PNG images in all browsers except IE 9 and older. A placeholder preview displays for all other file types.

We recommend that assets that are 500 GB in size or larger are not uploaded to the Collective because it can take four days or longer to process and upload assets of that size. For assets of that size, contact the Widen Central Support team for help with uploading.

Note that if you upload using IE without Java, you can use FTP upload.

A color-coded upload status displays when files are uploaded using the Upload zone or Upload Wizard.

  • Green: The upload is complete
  • Yellow: The upload is in progress
  • Red: The upload has failed

After assets are uploaded, they're available for use, including for downloading, sharing, and editing of metadata.

Uploads will time out after a certain period of inactivity.

There are good and bad characters for filenames. By default, uploads include file extensions. Whitespace immediately before file extensions will be automatically removed.

Erred uploads

Errors may occur during processing as a result of a bad file transfer or a corrupt file. Erred uploads display in the Recently Uploaded Assets table on the Uploads page, and an erred status will be indicated.

Uploads will automatically retry twice before failing.

If an upload is in an erred status, contact the Central Support team. You can re-upload files if the files got corrupted during the file transfer.

Drag-and-drop uploads

To upload from the Dashboard, drag and drop assets into the Upload zone or select files from your computer. Select an upload profile or use the default one, and all default metadata from that upload profile will be applied. Using upload profiles is an efficient way to add assets to your site without having to enter metadata. After assets are uploaded, click the filename in the Upload zone to be taken to the Asset Details page to complete additional asset-related tasks like downloading or sharing. 

Do not close the site while an upload in progress. The upload will be canceled if you leave the page

Quickly see recently uploaded assets by clicking My Recent below the Upload zone. Thumbnails of assets uploaded in the last 30 days will display. From there, you can select an asset and complete other asset-related tasks.

The Upload zone will not display if you do not have permission to upload assets.

If assets are conflicted, they'll be indicated as such in the Upload zone and you will be directed to resolve the conflict on the Uploads page.

Collective admins can disable the Dashboard Uploads feature on the Features page, which removes the Upload zone from the Dashboard and requires you to upload using only the Upload Wizard. Doing so walks you through entering metadata when assets are uploaded.

Upload Wizard uploads

The Upload Wizard allows you to add assets to your site by dragging and dropping or by adding files. Upload files individually or drop enter groups of files into the Upload Wizard. Drag-and-drop functionality is supported across multiple browsers and platforms.

When using the Upload Wizard, you will be walked through adding metadata prior to upload; selecting collections, categories, and asset groups the assets should be placed in; choosing release and expiration dates; and attaching documents. You can also create collections and add metadata values during the upload process using the Upload Wizard.

To upload assets using the Upload Wizard, choose that option on the Dashboard or Uploads page. You can also upload from the Admin app under Upload Settings in the left navigation.

To begin uploading, first select an upload profile.

Select the asset groups and release and expiration dates for the assets that are being uploaded in the Security Settings.

Categorize assets by creating a new collection or selecting up to 25 global or personal collections to add the assets to. You can also create a parent category or select from existing categories to add the assets to.

Add shared metadata by selecting the metadata type, or add metadata values on the fly.

Attach a document to an asset by clicking Upload Document or select from the attached documents that have been previously uploaded.

Last, select files to upload. Click Add Files and select files to upload or drag and drop files from the file location (desktop, file folder). Note that if you're uploading using IE, an upload tool option and a Java upload tool option will be available on the Select Files to Upload screen.

Chrome allows a folder to be dragged and dropped into the uploader, but Firefox, IE, and Safari only allow files within a folder to be dragged and dropped. Browser-specific messaging describes how files can be uploaded and is indicated in the Upload zone and Upload Wizard.

  • For Chrome, a message stating, "Drop Files or Folders Here" displays
  • For Firefox, a message stating, "Drop Files Here" displays
  • For IE 9, a message stating, "Add Files" displays
  • For Safari and IE 10 and 11, a message stating, "Drop Files Here" displays

After files have been uploaded, depending on the file type the preview or placeholder will display. Click Review Uploads to see the assets that were uploaded.

Assets will be listed in the Recently Uploaded Assets table on the Uploads page.