If you have permission, you can download (order) assets for yourself or for someone without an account. Download assets:


If you're downloading a single asset, it will download to your chosen location (desktop, downloads folder, etc.). If you're downloading a batch of assets, the order will process and the Order Pickup page will display.


There is no cost for downloading assets.


Note that downloads are not available for TIFF files for Photoshop files that are greater than 1.5 GB in size.


Choose conversion formats

When you download, you can select conversion formats from the list of available formats. Depending on the file types you've selected and the conversion formats available on your site, you'll see various formats to download. Your permissions will also vary the available conversion options.



Processing time

After assets are downloaded, they're sent to a processor to be converted to selected formats. Files for images process between 30 seconds and two minutes. Files for videos take longer. Processing time depends on a video's size, quality, and the number of frames in the video's file.


A note indicating the file will take time to process displays for files that require additional time. Wait for the files to process or access the Downloads page to download the files at a later time.


See assets you've downloaded

You can see assets you've downloaded on the Shares page, which can be accessed from the Activity menu. A list of orders you've placed, including those to yourself, along with the recipients, date ordered, number of assets in the order, and the order status will display in the Orders table.


Click My Orders then click an order number or View Order to see assets in the order. The number of files downloaded displays under Order Info on the Order Pickup page. Click View Assets on the My Orders table to reorder assets from the order.


Check out the brief video to learn more about downloading.