+1-877-943-3625 | Toll Free (USA & Canada)
+1-608-443-5455 | International
Monday – Friday; North America | 3 a.m. – 7 p.m. CDT (UTC-5h)
Monday – Friday; Europe | 10 a.m. – 2 a.m. CEST (UTC+2h)
Enter your search term here...
Widen Collective Support Center
Why are my assets not uploading?
Why are assets not displaying?
How do I browse in private browsing mode?
How do I disable browser plugins or add-ons?
See all 9 articles
Releases, messages, and roadmaps
Widen Collective Change History
Release Process and Schedule
13.1 Change History
Widen Collective Dictionary
See all 47 articles
What are the available features and their permissions?
General User Demo Video
What will I see on the Dashboard?
Where can I see asset details?
What are the supported browsers?
See all 61 articles
Searching, downloading, and sharing
How can I search for assets?
How do I download assets?
What's an order?
How can I see only my orders?
What will I see on the order pickup page?
See all 33 articles
Metadata and upload
What is metadata?
What are the supported file types?
How do I upload assets?
What are metadata types?
What are metadata fields?
See all 22 articles
What should I do if I've forgotten my password?
What do I do if my account is frozen?
How do I create a site account?
How do I log in to my site?
Why am I locked out of my account?
See all 11 articles
Tell me more about the API.
What image recognition services are integrated with the Widen Collective?
How do I install and register the Adobe CC Connector?
What actions can I take in the Adobe CC Connector?
See all 32 articles
Can I brand my site?
Site Branding FAQs
How do I manage new users?
How do I unlock user accounts?
How do I create roles?
See all 51 articles
Can I access my site on a mobile device?
How do I install and access the mobile app?
How do I navigate and search the mobile app?
How do I select and send assets using the mobile app?
How do I upload using the mobile app?
See all 7 articles
What are Insights?
How do I create Insights charts?
What date ranges can I choose from for Insights charts?
What can I group and filter Insights charts by?
Can I add or copy an Insights dashboard?
See all 11 articles
What are portals? What can they be used for?
How do I get to Portals from the Widen Collective?
What types of portals can I create?
How do I create Standard Portals?
How do I create Brand Portals?
See all 42 articles
What are Templates? What can they be used for?
How do I get to Templates from the Widen Collective?
As a designer, how do I create templates?
Do designers need access to the Widen Collective to upload templates?
As a user, how do I customize templates?
See all 30 articles
What is Workflow? What can it be used for?
How do I get a proof reviewed quickly?
How do I create and close deliverables?
How do I route a proof?
What file types can I route?
See all 29 articles